Archive for June, 2008

JUNE 2008 FEATURED ARTICLE-BEST AUTO REPAIR SHOP HOUSTON-MIDTOWN AUTO SERVICE

Wednesday, June 11th, 2008

Award-Winning Shop Lives by Golden Rule

Posted 6/1/2008
By Leona Dalavai Scott

Midtown Auto Service Named ‘Best Auto Shop.’

Shop Stats

Name: Midtown Auto Service
Location: Houston, Texas
Web site: www.midtownautoservice.net
Square footage of shop: 6,000 square feet
Repairs per week: 150 cars
No. of years in business: 21 years
On his success rate with retaining technicians: “I offer my technicians two weeks of paid vacation during Christmas and New Year’s after they’ve been employed with me for a year. Also, I treat them and their spouses to dinners and lunches on random occasions. I try to let them take care of family or personal business without penalties. All of my techs have their own computers with Internet access to Alldata and Identifix. Things like that really make a person want to stay.”

Midtown Auto Service in Houston, Texas
Mikey credits his prime location for business staying strong even during tough economic times.

Mikey Yu is not your average shop owner. With a criminal justice degree from the University of Houston, he always wanted to be a cop.

But when his dad retired in 1998, Mikey thought that it would be a smart move to buy the shop from him. Within four years of taking over the shop, he expanded the facility from 2,900 square feet to 6,000 square feet. Along the way, he earned his ASE
certification to become an auto technician.
           
Mikey is also a state-certified inspector and his shop, Midtown Auto Service, is a state-certified emissions and repair facility. The shop is known in the community for its engine and emissions diagnostic capabilities and for solving electrical driveability issues for all makes and models.
           
Mikey says his shop’s strength stems from the way it treats its customers and its technicians. He conducts his business by the golden rule: “Do to others as you would have them do to you.” He believes you should treat your customers and employees the way you would want to be treated.

ASE certified master tech working on a 2004 Lexus ES 300 timing belt.

“And if you treat your employees as family members instead of just a number, I think that productivity increases,” Mikey says. Midtown Auto Service employs two L1 master auto techs and another master auto tech. Mikey’s wife, Sharon, handles all of the administrative work in the office while Mikey takes care of the “heart of the business,” which he sees as fielding questions and calls from customers and handling technician concerns and problems.
           
“Our line of work is difficult,” Mikey explains. “The customers who bring their cars and trucks to us normally know nothing about repairing their cars but have heard horror stories about other automotive service shops in the past. So, you start building a rapport with customers and listen to issues about their car. Just listen. Listening is very important. That can help break the barrier of customer distrust from the beginning.”

Master ASE Certified Tech: working on a car using his 1/2 cordless SnapOn gun.

As a result of his business philosophy, Mikey has experienced great success with Midtown Auto Service. In 2007, the shop was named the “Best Auto Shop” by Citysearch, a popular Web site that enables users to post opinions on just about anything, including recommendations for services such as auto care. In 2006, the shop was named “Best Auto Repair Shop” by the local newspaper. In addition, the shop is a AAA-approved auto repair facility and a recognized emissions repair facility.
    
Mikey also shares his knowledge and expertise of cars through articles in Undercar Digest and Automotive Report. He has also been featured on “Car Talk,” an entertaining radio show about automotive service issues that is broadcast on National Public Radio.

ASE L1 MASTER AUTO TECHNICIAN; Growl is working on an electrical drain/short on a 2006 Jaguar S-type.

As he looks toward the future, Mikey would like to expand his shop. He is currently trying to acquire the land next to his so he can double his shop size to 12,000 square feet or more. However, real estate in his area has skyrocketed so he is proceeding on those plans with caution. Despite the downturn in the economy, Mikey says Midtown Auto Service’s business has been good as a result of its prime location between downtown and the medical districts of Houston.
           
As Mikey celebrates the success of Midtown Auto Service, the thing he is most proud of, he said, is the teamwork his employees exhibit in working with the motoring public. As his accolades and accomplishments show, this teamwork is paying off nicel


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    Midtown Auto service, auto mechanic Houston, car repair shop, auto air conditioning, car services, battery check, automotive, auto service and repair, automobile tires, auto service houston, midtown, downtown, medical center, Houston, TX
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    What is a automotive / car " valve job " and when is it necessary? Houston,Tx
    A valve job is removing the cylinder head(s) from the engine so the valves, guides and seats can be refurbished to restore compression and oil control. A valve job may be necessary by the time an engine has 80,000 or more miles on it, or to fix a "burned valve," compression or oil burning problem. Before we describe all the steps that a typical valve job involves, we should warn you that some shops don’t necessary do all the steps. In other words, you get what you pay for. A "cheapie" valve job might skip a lot of things that saves you a few dollars in the short run, but may end up costing you a lot more in the long run. So look for a shop or service facility that does quality work. A valve job typically begins by disassembling, cleaning and inspecting the cylinder head. Cast iron heads are "Magnafluxed" to check for hairline cracks. This involves applying a strong magnetic field to the head and sprinkling iron powder on it. Cracks disrupt the magnetic field and attract the iron powder, making invisible cracks easy to see. Cracks are bad news because they can leak coolant into the combustion chamber damaging the cylinders and/or causing the engine to lose coolant and overheat. If cracks are found in any critical areas of the head, the head must either be repaired or replaced. Cracks in cast iron heads are most often repaired by "pinning" (installing a series of overlapping threaded pins). Cracks in aluminum heads are very common and can often be repaired by welding. If a head has been repaired (pinned or welded), most shops will usually pressure test the head afterward to make sure there are no leaks. Some may also apply a sealer compound to the inside of the water jackets as added insurance against future leaks. Once the head passes this point, it is also checked for flatness. The surface of the head must be flat to seal the head gasket against the block. Excessive warpage, roughness or any damage can cause the head gasket to fail. If the head exceeds the maximum allowable out-of-flatness specs, it must be resurfaced or replaced. Usually there’s enough metal in the head to allow for a certain amount of resurfacing. But on many import aluminum cylinder heads, the amount of resurfacing that’s possible is minimal. Overhead cam aluminum cylinder heads are often found to be warped (usually the result of overheating). If the condition cannot be corrected by resurfacing, the head can often be straightened by heating it in a special oven and then bending it until it is straight. Next come the valves, guides and seats. The guides are checked for wear. They’re almost always worn, so they either need to be replaced, relined or knurled (a process whereby grooves are cut into the inside diameter of the guides to decrease the bore size). Few shops knurl guides anymore. Most install new guides, guide liners or bore out the old guides to accept new valves with oversized stems. Aluminum heads have cast iron or bronze guides that can be replaced but most cast iron heads do not. If the valves are to be reused, they will be inspected, checked for straightness then refaced. Many shops automatically replace all the exhaust valves to reduce the risk of failure (exhaust valves run much hotter than intakes and are much more likely to fail). The seats in the head are either cut or ground to restore the sealing surface. If a seat is cracked or too badly worn to be refaced, the seat must be replaced. If that isn’t possible (as is the case on many late model cast iron heads because the casting is too thin), then the entire head must be replaced. All aluminum heads have hardened steel seats that can be replaced. The valve springs are all inspected and tested to make sure they are still capable of maintaining proper pressure. The spring retainers, keepers and other hardware is likewise inspected. Any worn or damaged components are replaced. New valve guide seals are always used. The valves are then installed in the head and shimmed to restore proper valve height. This is necessary because machining the valves and seat alters their dimensions. Valve height is important because it affects valvetrain geometry and guide wear. If it is an overhead cam engine, the cam is also installed and the valve lash adjusted prior to returning the head to the customer.


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